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Satisfied Customers Northampton MA

Some companies in Northampton strive to provide "outstanding customer service" without, however, really defining what that looks like. They're on the right track, but their self-definition needs to look as hard at process as it does at product.

Howard Tabor Associates Inc
(413) 567-0882
25 Harwich Rd
Longmeadow, MA
M.B. Amster & Associates, Inc.
(978)3711857
44 Prairie Street
Concord, MA
Management Strategies
(617) 482-3262
369 Congress St Ste 802
Boston, MA
Gil Steil Assoc
(617) 262-4444
93 Pembroke St
Boston, MA
Breakthrough Business School
978.692.5258
POB 1065
Westford, MA
Brainsell Technologies LLC
(978) 356-2654
16 Sagamore Road
Ipswich, MA
Taurus Management Svc
(617) 778-7201
118 Milk St
Boston, MA
Atkin Associates, LLC
(781) 788-6600
255 Bishops Forest Drive
Waltham, MA
The Entrepreneur's Source
(978)5249900
100 Cummings Center, Suite 340E
Beverly, MA
Personal Focus Coaching
978 866-0908
Washington St.
Hudson, MA
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Satisfied Customers

Source: REMODELING Magazine
Publication date: April 1, 2005

By Sal Alfano

At our recent conference for replacement contractors, Thom Winninger, an accomplished author and a sales and marketing consultant to a variety of industries, told a story about his meeting with the founder of a large fast-food pizza chain. The man claimed his fortunes changed the day he realized that no one ever called his pizza shop who wasn't already hungry. That epiphany showed him that he wasn't in the pizza-making business, he was in the pizza-delivery business. He changed his sales and marketing message and his company went on to dominate the category.

Remodelers tend to define their companies by the quality of the products they install, the high level of craftsmanship their crews supply, or the reliability of their trade contractors. All of those characteristics are critically important to success in this business, but they are increasingly taken for granted by homeowners.

Some companies strive to provide “outstanding customer service” without, however, really defining what that looks like. They're on the right track, but their self-definition needs to look as hard at process as it does at product.

For example, clients need information in varying degrees. Some read every page of the specs, pore over every line of the contract, and spend endless hours researching products on the Web. Others can't make heads or tails of the blueprints.

Click here to read full article from Replacement Contractor

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